Terms & Conditions

Effective Date: Jan 15, 2025 Last Updated: June 30, 2026

These Terms & Conditions (the “Terms“) govern all quotes, orders, sales, deliveries, consulting services, and use of the website operated by Artificial Grass & Landscaping (“AGL,” “we,” “us,” or “our“) [INSERT FULL LEGAL ENTITY NAME AND FORM, e.g., “Artificial Grass & Landscaping LLC, a California limited liability company located at 3667 Omec Park Drive in Rancho Cordova, Ca 95742. By accessing our website, requesting a quote, placing an order, or accepting delivery of any product, you (“you,” “Buyer,” or “Customer“) agree to be bound by these Term

1. Acceptance of Terms

By submitting an order, clicking to accept these Terms, signing a Delivery Terms Agreement, or otherwise transacting with AGL, you acknowledge that you have read, understood, and agreed to these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity. You must be at least 18 years old and able to form a legally binding contract to place an order. If you do not agree to these Terms, do not place an order or use our website.

These Terms, together with any order confirmation, invoice, signed Delivery Terms Agreement, and applicable manufacturer warranty, constitute the entire agreement between you and AGL and supersede any prior or contemporaneous understandings. Any additional or different terms in your purchase order, form, or other document are expressly rejected and have no effect unless AGL agrees to them in a writing signed by an authorized AGL representative.

2. Definitions

• “Product” means any artificial turf, infill, accessory, material, or other goods offered for sale by AGL.
• “Custom-Cut Product” means any Product cut from a full roll to a Buyer-requested length or otherwise cut, fabricated, or modified to a Buyer’s specification.
• “Consumer Sale” means a sale of a Product to an individual primarily for personal, family, or household use.
• “Commercial/Wholesale Sale” means a sale to a business, contractor, reseller, or any buyer for resale or for business, commercial, or network of licensed installation professionals use.

3. Ordering; Quotes; Order Acceptance

All orders must be placed through our website unless AGL agrees otherwise in writing. Product widths are as displayed online; certain widths may require account login to view. AGL can cut rolls to a requested length, but roll width remains as shown at checkout.

A quote, price display, order submission, or charge authorization is an offer by you to purchase, and no contract is formed until AGL accepts your order by issuing an order confirmation or shipping the Product. AGL may, in its sole discretion, refuse, limit, cancel, or reject any order, including orders that appear fraudulent, that contain pricing or description errors, or that AGL is unable to fulfill. If AGL cancels an order after payment, AGL’s sole obligation is to refund amounts actually paid for the cancelled Product (subject to Section 7 regarding non-refundable processing fees).

4. Pricing; All-In Pricing; Errors

Prices are stated in U.S. dollars and are subject to change without notice. Product specifications, photographs, and descriptions are representative only (see Section 8).

Consumer Sales — California Honest Pricing (SB 478). For Consumer Sales, the price displayed to you at the point of advertising or offer includes all mandatory fees and charges you are required to pay, except (a) taxes or fees imposed by a government and (b) reasonable shipping/carriage charges actually incurred to ship physical goods to you. Optional charges that you can avoid are not “mandatory” fees and are disclosed separately before you authorize payment.

Pricing errors. In the event a Product is listed at an incorrect price due to typographical, system, or other error, AGL reserves the right to cancel or refuse any order placed at the incorrect price, whether or not the order has been confirmed or charged, and to refund any amount charged.

5. Payment; Credit-Card Surcharge; Taxes

Payment is due in full at the time of order unless AGL agrees otherwise in writing.

Credit-card processing surcharge (optional-payment method). Payments made by credit card are subject to a processing surcharge charged by our payment processor. This surcharge is avoidable: before ordering, you may contact AGL to arrange payment by ACH, wire transfer, in which case no credit-card surcharge applies. Credit-card processing fees already incurred are non-refundable if an order is cancelled after payment has been processed.

Taxes. You are responsible for all applicable sales, use, and other taxes, except taxes on AGL’s net income. For tax-exempt or resale purchases, you must provide a valid California resale or exemption certificate before AGL processes the order; absent a valid certificate, applicable tax will be charged.

6. Shipping, Delivery, Title, and Risk of Loss

Processing time. Typical order processing and shipping time is 3–7 business days. Estimated delivery dates are estimates only and are not guaranteed, and AGL is not liable for delays.

Delivery area. Online delivery ordering is available for locations within approximately 50 miles of ZIP Code 95742. Customers located more than 50 miles from our warehouse must contact AGL for a delivery quote before ordering.

Curbside only; signed agreement required or image of delivery by our driver. Residential deliveries are curbside only. Drivers are not authorized to move Product beyond the curb or into garages, homes, or yards. A signed Delivery Terms Agreement is required before delivery or a image take by driver at time of delivery. If no authorized person is available to accept and sign for the shipment, delivery may be refused, and refused deliveries may be subject to all applicable shipping charges and a 25% restocking fee.

Warehouse pickup. Pickups are by appointment only; call or text to schedule.

Vehicle loading. You may load your own vehicle. If AGL personnel assist with loading, such assistance is provided solely as a courtesy, and AGL assumes no responsibility for damage to vehicles, trailers, or cargo resulting from loading.

Title and risk of loss. Unless otherwise agreed in writing, title and risk of loss pass to Buyer upon AGL’s delivery of the Product to the carrier (for shipped orders) or upon Buyer’s or its agent’s taking possession at the warehouse (for pickups). Shipping damage must be handled under Section 9.

7. Custom Cutting, Custom Orders, and Final Sale

Cutting tolerance. Roll lengths are cut to within approximately one (1) foot of the requested length and are not guaranteed to be exact (e.g., a 38-foot order may yield approximately 37 feet). AGL recommends ordering at least two (2) additional feet to ensure adequate material.

Final sale. All discounted turf, promotional products, Custom-Cut Products, custom products, and remnants are FINAL SALE, sold “AS IS,” with no returns, exchanges, or refunds. Any Product requiring a custom cut from a full roll is a Custom-Cut Product and is non-returnable.

8. Product Specifications and Appearance

Product specifications are approximate and may vary due to normal manufacturing tolerances, dye lots, tuft gauge, material availability, and other manufacturing variables. Product photographs are representative only and may not exactly reflect actual color or appearance. Variation in color, texture, or dimension within these tolerances is not a defect.

9. Inspection; Claims; Shipping Damage

Inspect before cutting or installing. You are responsible for inspecting all Products immediately upon receipt and before any cutting, fabrication, network of licensed installation professionals, or use. Because turf cannot be restored after cutting or network of licensed installation professionals, no claim for shortage, defect, or incorrect Product will be accepted once the Product has been cut, installed, modified, or otherwise altered.

Five-day written notice. You must notify AGL in writing within five (5) days of delivery of any shipping damage, product defect, shortage, or incorrect shipment, together with supporting photographs. Failure to provide timely written notice with photographs waives the claim.

Shipping damage at delivery. All visible shipping damage must be noted on the delivery receipt before signing. Do not sign for Product as received in good condition if damage is visible. Photograph all damage, packaging, labels, and the bill of lading immediately upon delivery; these are required for freight claims, replacements, and warranty processing.

10. Returns and Restocking

Unopened, unused, and uninstalled stocked inventory Products (excluding Custom-Cut Products and special-order items) may be returned within five (5) days of delivery in their original packaging, subject to all of the following:

1. A Return Authorization must be requested by email within five (5) days of delivery before any Product is returned.
2. Buyer is responsible for all return shipping costs and a 25% restocking fee.
3. Final Sale items (Section 7) are not returnable under any circumstances.

11. Limited Warranty

AGL passes through the applicable manufacturer’s warranty for new Products. Where a manufacturer warranty applies, AGL may, at its sole discretion, repair, replace, or issue credit for Products determined to be defective under that warranty. AGL’s maximum liability for any warranty claim is limited to the purchase price actually paid for the affected Product.

Warranty claims require proof of purchase and compliance with the inspection and notice requirements in Section 9. This warranty does not cover damage from improper network of licensed installation professionals, abuse, misuse, alteration, normal wear, environmental conditions, failure to follow manufacturer instructions, or work performed by any third-party contractor.

12. Disclaimer of Warranties

Except for the limited warranty in Section 11 and any non-waivable warranty implied by law, all Products are provided “AS IS” and “WITH ALL FAULTS,” and AGL disclaims all other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law.

California consumers. If you are a consumer purchasing Products for personal, family, or household use, certain implied warranties may not be fully disclaimed under the California Song-Beverly Consumer Warranty Act. To the extent an implied warranty cannot lawfully be disclaimed, its duration is limited to the duration of AGL’s applicable express limited warranty (and in no event less than the statutory minimum), and all other terms and limitations in these Terms apply to it. Some of the foregoing limitations may not apply to you to the extent prohibited by law; nothing in these Terms limits any non-waivable statutory right you may have.

13. Limitation of Liability

To the fullest extent permitted by law, AGL shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages, including lost profits, business interruption, property damage, loss of use, or personal injury, arising from or related to the purchase, delivery, network of licensed installation professionals, or use of any Product, even if advised of the possibility of such damages.

AGL’s total aggregate liability for any and all claims arising out of or relating to a Product or these Terms shall not exceed the purchase price actually paid by Buyer for the affected Product.

These limitations apply regardless of the legal theory (contract, tort, strict liability, warranty, or otherwise). Nothing in this Section limits liability that cannot be limited or excluded under applicable law (for example, for fraud or for death or personal injury caused by AGL’s gross negligence or willful misconduct, to the extent such limitation is prohibited).

14. Indemnification

You agree to indemnify, defend, and hold harmless AGL and its owners, members, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your network of licensed installation professionals, fabrication, modification, or use of any Product; (b) any contractor or third party you select, hire, or supervise; (c) your breach of these Terms; (d) your violation of any law or third-party right; or (e) any personal injury or property damage occurring after risk of loss passes to you. This Section survives termination and applies to the fullest extent permitted by law.

15. California Proposition 65 Warning

⚠️ WARNING: Certain Products, including synthetic turf, infills, and related materials, can expose you to chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov. By purchasing, you acknowledge this warning. [Confirm the specific listed chemical(s) and warning text required for each SKU with your suppliers; product-specific warnings may be required on the product page and packaging.]

16. Local Ordinances, Permits, and Compliance

Laws and ordinances governing the network of licensed installation professionals and use of artificial turf vary by jurisdiction, and some California cities and counties restrict or regulate synthetic turf. You are solely responsible for determining and complying with all applicable local ordinances, HOA rules, permitting requirements, setbacks, stormwater/permeability requirements, and other regulations applicable to your project. AGL makes no representation that any Product is permitted, suitable, or compliant for use at your location, and AGL has no liability for non-compliance.

17. Services: Independent Contractors, Referrals, and Consulting

AGL is not a licensed contractor and does not perform network of licensed installation professionals services or provide construction labor.

Contractor referrals. As a courtesy, AGL may refer you to independent third-party contractors. These contractors are not employees, agents, representatives, partners, subcontractors, or affiliates of AGL. You are solely responsible for selecting, interviewing, and verifying each contractor’s current California contractor license (through the California Contractors State License Board (CSLB) or other appropriate authority), insurance, bonding, qualifications, pricing, scheduling, supervision, and payment. Any network of licensed installation professionals agreement is solely between you and the contractor; AGL is not a party and assumes no responsibility or liability for network of licensed installation professionals workmanship, labor, scheduling, property damage, injuries, delays, code compliance, permits, warranties, or disputes. AGL makes no representation or warranty regarding any contractor’s licensing status, qualifications, workmanship, pricing, or performance and has no liability arising from any referral.

Consulting services. AGL offers optional consulting services for a separate fee, limited to product recommendations, project planning, material estimating, and general guidance regarding artificial grass products. Consulting services do not constitute construction management, contractor supervision, engineering, architectural services, or project management.

18. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

18.1 Governing law. These Terms and any dispute arising out of or relating to them or to any Product are governed by the laws of the State of California, without regard to conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

18.2 Informal resolution first. Before initiating arbitration, the parties agree to attempt to resolve any dispute informally by sending written notice describing the dispute and the relief sought to the other party. If the dispute is not resolved within 30 days, either party may proceed to arbitration.

18.3 Binding arbitration. Except as stated in Section 18.5, any dispute, claim, or controversy arising out of or relating to these Terms, any Product, or the parties’ relationship shall be resolved exclusively by final and binding arbitration, administered by [JAMS / the American Arbitration Association (AAA) — SELECT ONE] under its applicable consumer or commercial rules then in effect. The arbitration shall be conducted in Sacramento County, California, or, for consumers, at a location convenient to the consumer or by video/telephone at the consumer’s election as the rules permit. Judgment on the award may be entered in any court of competent jurisdiction. The parties waive any right to a jury trial.

18.4 Class action waiver. All claims must be brought in the parties’ individual capacities, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

18.5 Exceptions. Notwithstanding the above: (a) either party may bring an individual claim in small claims court for disputes within that court’s jurisdiction; (b) either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information; and (c) to the extent applicable law (including the California Supreme Court’s decision in McGill v. Citibank) provides that a claim for public injunctive relief cannot be waived, that specific claim may be brought in court and is severed from arbitration, with the remainder of this Section remaining in force.

18.6 Venue for non-arbitrable matters. For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Sacramento County, California.

18.7 Attorneys’ fees. In any arbitration or court proceeding, the prevailing party may recover its reasonable attorneys’ fees and costs to the extent permitted by law. (You acknowledge that under California Civil Code § 1717, contractual attorneys’-fee provisions are applied reciprocally.)

19. Time Limitation on Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms or any Product must be commenced within ONE (1) YEAR after the cause of action accrues, or it is permanently barred. This Section does not extend or revive any shorter notice or claim period stated elsewhere in these Terms (including the five-day notice requirements in Section 9) or any non-waivable statutory period.

20. Force Majeure

AGL is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, fire, flood, earthquake, severe weather, labor disputes, supplier or carrier failures, material shortages, transportation delays, governmental action, epidemics, or other force majeure events.

21. Intellectual Property

All content on AGL’s website, including text, graphics, logos, images, product descriptions, and software, is owned by or licensed to AGL and is protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from any such content without AGL’s prior written permission.

22. General Provisions

• Severability. If any provision of these Terms is held invalid or unenforceable, that provision is modified to the minimum extent necessary or severed, and the remaining provisions remain in full force. (If the class-action waiver in Section 18.4 is held unenforceable as to a particular claim, that claim shall proceed in court and the remainder of Section 18 shall continue to apply to all other claims.)
• No waiver. AGL’s failure to enforce any provision is not a waiver of its right to do so later.
• Assignment. You may not assign these Terms without AGL’s prior written consent. AGL may assign these Terms freely.
• Notices. Notices to AGL must be sent in writing to [INSERT EMAIL] and/or [INSERT MAILING ADDRESS].
• Survival. Sections 9–22 survive completion of any sale and any termination of these Terms.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Entire agreement. These Terms are the entire agreement between the parties regarding their subject matter and govern over any conflicting terms in any Buyer document.

23. Changes to These Terms

AGL may update these Terms at any time by posting the revised version with a new “Last Updated” date. The Terms in effect at the time of your order govern that order. Your continued use of the website or placement of new orders after changes are posted constitutes acceptance of the revised Terms.

24. Contact

Artificial Grass & Landscaping 3667 Omec Park Drive, Rancho Cordova, 95742 Email: [email protected] Phone/Text: 916-370-5527

These Terms & Conditions are provided as a general business document and do not constitute legal advice. Before publishing, have them reviewed by a licensed California attorney to confirm they fit AGL’s exact entity structure, products, and sales channels.