Terms & Conditions

Please note all products are available in what the shopping cart shows. Login to see available widths. Artificial Grass & Landscaping (AGL) can cut rolls to desired length but the width will still remain what is shown on checkout. All orders need to be processed on our website.

Cuts on length are within 1 ft and are not exact so if you order 38 ft length it could be 37, always order 2 ft extra in length.

All discounted turfs, product specials, custom turfs, and remnant sales are final, “as is” with no returns or exchanges for any reason. A custom cut is any roll we have to cut and those sales are final. A product special is any order where it is discounted from our online price.

All deliveries to residences are curbside delivery only. Drivers will not move or put products in backyards. Customer or agent of customer will have to sign our delivery and terms located towards our footer/bottom of page on the home page. No exceptions and we will not deliver product if not signed for. You will also be responsible for shipping fee and a 25% restocking if you refuse to sign our delivery and terms agreement.

Before installation or cutting, verify products are acceptable. We measure twice and cut once. No claims will be accepted or considered after installation or cutting of turf. AGL must be notified of damage and/or incorrect products received within 5 days of delivery.

Artificial Grass & Landscaping does not provide installation labor nor do we subcontract installations and will not be held responsible nor liable for any installation claims.

Unopened and uninstalled product (other than custom cut turf) can be returned in its original packaging within 5 days of delivery with the buyer responsible for the return shipping costs and a 25% restocking fee. Buyer must notify AGL by email within 5 days of receipt of product to obtain a Return Authorization. Running line, stocked inventory turf models only. No returns on custom turf orders. 

We incur fees from credit card averaging 3% from Stripe and we pass these fees on to you the customer. If you want a cancellation after placing an order with us you will not get your 3% credit card processing fee reimbursed when we credit you or void the transaction. If you do not agree to this fee, arrange for a ACH or check to be sent to us as we have other options to accept payment and do not force you to use a credit card. You are not entitled to the 3% back in a chargeback or any refund. 

All product specifications are standard and may vary slightly due to manufacturing tolerances and material availability. I.e. tuft gauge, die lot color, etc.

All pictures of turf products are representative of the look and color of the turf and may not be actual.

Artificial turf prices are subject to change without notice.

AGL may issue a credit or replace any damaged products that falls within the scope of the Artificial Grass & Landscaping standard warranty. Buyer agrees that Artificial Grass & Landscaping’s liability is limited only to the portion of the product that is deemed damaged by Artificial Grass & Landscaping  .

Claims for product damage due to shipping will be processed with the freight company and will be replaced as quickly as possible pending the shipping companies’ settlement of the claim. Buyer must report shipping damage immediately to AGL and buyer must not sign for receipt of the products clean and clear. If products received by the buyer are damaged and the buyer has signed for the product clean and clear, and in good condition. It is important NOT to sign for damaged product. Damages on packaging material or product backing that do not affect synthetic grass product performance or grass appearance shall not be accepted. Please make sure to keep or take a photo of the label and bill of lading affixed to the packaging. This label is needed to identify your order and is REQUIRED to resolve any issues regarding your order, and/or to initiate a return or replacement.

In no event shall Artificial Grass & Landscaping be liable, whether in contract or in tort (including negligence) or under any other legal theory (including strict liability), for the loss of goodwill, profits or revenues, personal injury, loss of use or similar economic loss, or for indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with the use, defect, condition, possession, performance, maintenance, non-delivery or late delivery of the products. In no event shall Artificial Grass & Landscaping’s aggregate liability exceed the sum of the amounts actually paid by Buyer to Artificial Grass & Landscaping. Seller also disclaims any implied warranties in fact or by law or otherwise, including without limitation, any implied conditions or warranties as to merchantability or fitness for a particular purpose.

Any claims by Buyer for defects or nonconformance must be reported to Artificial Grass & Landscaping in writing along with pictures and written explanation within 5 days of the first original delivery attempt. Buyer agrees to settle any dispute or claims directly with Artificial Grass & Landscaping in strict accordance with the terms and conditions listed above from Artificial Grass & Landscaping. 

    Your Cart
    Your cart is emptyReturn to Shop